Frequently Asked Questions
How does the Spacelett Guarantee protect me?
Spacelett provides comprehensive protection for both hosts and renters. Our platform-specific guarantee covers up to $10,000 for structural damage and accidental loss of property, ensuring peace of mind during the storage period.
How are payments and deposits handled?
All transactions are securely processed through our integrated payment gateway. Renters pay upfront when booking, and funds are held until move-in is confirmed. Payments are then automatically disbursed to hosts on a monthly basis.
What safety measures does Spacelett take?
Safety is our top priority. We verify government identification for all users and provide a secure messaging system. Additionally, both hosts and renters are rated after each transaction to maintain high standards within the community.
What items are prohibited from storage?
Standard storage rules apply. Prohibited items include hazardous materials, perishables, illegal substances, and live animals. We encourage hosts to clearly list any specific restrictions in their space descriptions.